Terms of service
How requests, visits and quotes work.
Requests are not appointments
Sending a request or choosing a preferred time does not book an appointment. Your appointment is not confirmed until our team contacts you and agrees a time.
Visits and quotes
After we look at your door, we give you a price. We start the work only after you agree to it.
What affects the price of a repair is explained on the pricing page.
Who performs the work
See About for who inspects, quotes, charges and handles warranty requests.
Warranty
Warranty terms, where they apply, are given with your written quote.
Website information
The information on this site is general. It is not a diagnosis, and it is no substitute for inspection by a professional. Garage doors, springs and cables can cause serious injury if handled incorrectly.